Vidthere Support Center

CNAME and Screensharing (Google Extension)

If you login to your White Label platform using your own CNAME, you may receive this error message when trying to screen share:  





This is because Google Chrome's extension has been verified for app.vidthere.com.


To use screen share we ask you to login on to app.vidthere.com.

 
You can still share the personalized CNAME event link with attendees and they will be able to view the Meeting or Webinar as per normal.

 
Please note: Firefox does not require any extension and screen sharing will work if you login with your CNAME.